WeWash4U Privacy Policy
WeWash4U ("WeWash4U", "we", "us", or "our") is a doorstep shoe-cleaning service operating in Bengaluru, India, run by Henkholal Haokip (Proprietor). This Privacy Policy explains what personal information we collect when you use the WeWash4U mobile application and website (together, the "Service"), how we use it, and the choices you have. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
When you use WeWash4U, we collect:
- Account information: your name, email address, phone number, and a password (stored only in securely hashed form).
- Pickup and delivery addresses you save: house/flat, street, locality, landmark, city, state and PIN code.
- Order information: the service selected, number of pairs, add-ons, pickup and delivery dates and time slots, order status, and order history.
- Payment information: the payment method chosen (online or cash on pickup), payment and refund status, amounts, and the transaction reference issued by our payment provider. We do not receive or store your card number, CVV, net-banking password or UPI PIN.
- Loyalty and referral information, if the loyalty programme is enabled: points, rewards and referral codes.
- Information you send us when you contact customer support.
- Technical information: sign-in session tokens, the IP address and basic request details recorded in our server logs for security and troubleshooting.
What we do not collect: the WeWash4U app does not access your device's location (GPS), contacts, camera, photos, microphone or files.
2. How We Use Your Information
We use your information to:
- Create and manage your account, verify your email address and keep you signed in securely.
- Process your orders and coordinate pickup and delivery with our delivery staff.
- Process payments and refunds.
- Show you order status and, while a delivery partner is on the way, their location on the map.
- Manage loyalty points and rewards, if enabled.
- Send you service emails such as verification codes, password reset codes and order updates.
- Respond to your support requests.
- Detect, prevent and investigate fraud, misuse and security incidents.
- Meet our legal, tax and accounting obligations.
We do not use your information for third-party advertising, and we do not sell it.
3. Payments
Online payments are processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator. When you pay online, you enter your payment details directly with Razorpay, and your information is handled under Razorpay's privacy policy (https://razorpay.com/privacy/). WeWash4U only receives confirmation of whether a payment succeeded, the amount and a transaction reference.
4. Who We Share Information With
We share only the information needed for each purpose, with:
- Our delivery staff: your name, phone number, address and order details, so they can pick up and deliver your shoes.
- Razorpay: for processing payments and refunds.
- Google Cloud (Google LLC): hosting for our servers, in Mumbai, India.
- MongoDB Atlas (MongoDB, Inc.): our database hosting.
- Google (Gmail): for sending service emails.
- Government or law-enforcement authorities, where required by law or legal process, or to protect the rights, safety and security of WeWash4U, our customers or others.
These providers may process information on our behalf according to their own privacy policies and their agreements with us.
5. Data Security
We use reasonable security safeguards, including encrypted connections (HTTPS), securely hashed passwords, short-lived sign-in tokens, sign-in details stored in your device's secure storage (Android Keystore), and restricted administrator access. No method of electronic transmission or storage is completely secure, but we work to protect your information and will notify you and the authorities of a data breach as required by law.
6. Data Retention
We keep your account information for as long as your account is active. When you delete your account, your profile, phone number, saved addresses and sign-in sessions are deleted straight away. We keep records of past orders and payments (service, amount, dates) as required by Indian tax and accounting laws, with your name, phone number and street address removed. Server logs are kept for a limited period for security purposes.
7. Your Rights and Choices
You can:
- Add, edit or remove your saved addresses in the app at any time, and ask us to update your name or phone number.
- Request a copy or summary of the personal data we hold about you.
- Ask us to correct or complete inaccurate information.
- Delete your account (see section 8).
- Withdraw your consent at any time by deleting your account. This will not affect processing that took place before you withdrew.
- Raise a grievance with our Grievance Officer (see section 12), and if you are not satisfied, with the Data Protection Board of India.
8. Deleting Your Account
In the app: open Profile → Delete Account, enter your password and tap Delete My Account. Your account is deleted straight away. If an order is still in progress, you can delete your account once it has been delivered.
By email: write to wewash4u360@gmail.com from your registered email address with the subject "WeWash4U Account Deletion Request".
Full details: https://wewash4u-backend-296381368128.asia-south1.run.app/account-deletion/
9. Children's Privacy
WeWash4U is intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a child has given us personal data, contact us and we will delete it.
10. Third-Party Links
The Service may link to third-party websites or apps (for example, payment pages). We are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy with a new effective date and, for significant changes, notify you in the app or by email.
12. Contact Us and Grievance Officer
For questions, requests or complaints about this Privacy Policy or your personal information, contact our Grievance Officer:
Name: Henkholal Haokip
WeWash4U, Hillcrest, House of Hiranandani, Akshayanagar, Bengaluru, Karnataka 560068, India
Email: wewash4u360@gmail.com
Phone: +91 94832 06999
We will acknowledge your request within 48 hours and resolve it within 30 days.