Terms & Conditions

Effective Date: November 14, 2026

These Terms & Conditions (“Terms”) govern your use of the WeWash4U mobile app and website and the shoe-cleaning services we provide (the “Service”). WeWash4U is operated by Henkholal Haokip, sole proprietor, Hillcrest, House of Hiranandani, Akshayanagar, Bengaluru, Karnataka 560068, India (“WeWash4U”, “we”, “us”). By creating an account or placing an order, you agree to these Terms.

1. The Service

WeWash4U collects shoes from your address, cleans them according to the service you choose, and delivers them back to you. The Service is currently available only in the areas of Bengaluru shown in the app.

2. Your account

• You must be 18 or older to create an account.
• Give accurate details, including your name, phone number and address, and keep them up to date.
• Keep your password safe. You are responsible for orders placed from your account.

3. Orders and prices

• Prices are in Indian Rupees (INR), charged per pair for the service and each add-on you select, and are shown in the app before you confirm. There is no separate pickup or delivery charge.
• The price shown when you confirm your order is the price you pay. We may change prices for future orders at any time.
• We may decline or cancel an order, for example if your address is outside our service area, a slot is no longer available, or the shoes cannot be cleaned safely. If you have already paid, you receive a full refund (see our Cancellation & Refund Policy).

4. Payment

You can pay online through Razorpay (UPI, debit/credit cards, net banking and wallets) or in cash when we pick up your shoes, where those options are offered in the app. Online payments are processed securely by Razorpay; WeWash4U does not see or store your card or bank details.

5. Pickup and delivery

Pickup and delivery happen in the time slots you choose. Please make sure someone is available to hand over and receive the shoes. Details are in our Shipping & Delivery Policy.

6. Your shoes

• Please remove insoles you want to keep separately, shoe charms, and any personal items before pickup. We are not responsible for items left inside shoes.
• Tell us at booking or pickup about existing damage, delicate materials or special care needs.
• Cleaning results depend on the material, age and condition of the shoes. Some stains, discolouration or wear may not come out fully, and older or fragile shoes may show existing wear more clearly after cleaning.

7. Issues and liability

If you are not happy with an order, contact us within 48 hours of delivery with your order ID and photos. We will re-clean the shoes free of charge or offer a refund as described in our Refund Policy. If shoes are lost or damaged through our negligence while in our care, we will compensate you fairly, up to a maximum of ₹2,000 per pair, after reviewing the case. We are not liable for indirect or consequential losses.

8. Acceptable use

Do not misuse the app, place fake orders, interfere with its security, or use it for anything unlawful. We may suspend accounts that do.

9. Privacy

How we handle your personal data is explained in our Privacy Policy.

10. Changes and governing law

We may update these Terms; the current version is always on this page with its effective date. These Terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have jurisdiction.

11. Contact