Cancellation & Refund Policy

Effective Date: November 14, 2026

Cancelling an order

• Before pickup: you can cancel free of charge. Cash-on-pickup orders can be cancelled in the app. For orders you have already paid online, contact us before pickup and we will cancel the order and refund the full amount.
• After pickup: once your shoes have been collected, the order cannot be cancelled, because cleaning has started.

Orders cancelled by WeWash4U

If we cancel or cannot fulfil your order (for example, the area or slot is unavailable, or the shoes cannot be cleaned safely), you receive a full refund of any amount paid.

Not happy with the cleaning?

Contact us within 48 hours of delivery with your order ID and photos. We will re-clean the shoes free of charge. If a re-clean does not fix the problem, we will give a full or partial refund depending on the issue.

Failed or duplicate payments

If money is debited but your order is not confirmed, or you are charged twice, the amount is refunded automatically to your original payment method, usually within 5–7 working days. If it is not, contact us with the transaction details.

How and when refunds are paid

• Online payments are refunded to the original payment method (UPI, card, bank account or wallet) through Razorpay.
• We start approved refunds within 2 working days. The money normally reaches you within 5–7 working days, depending on your bank.
• Cash payments are refunded by UPI or bank transfer to an account you choose.

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